Return & Refund Policy
Thank you for shopping at silverlinemart.com. We are committed to ensuring your satisfaction with every purchase. If for any reason you’re not completely satisfied with your order, we’re here to help.
1. Returns
We accept returns within 7 days of the delivery date. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase or order number is required.
- Certain types of items are non-returnable (see Section 4).
To initiate a return, please contact our support team at silverlinemart1@gmail.com or use the Returns Request Form on our website.
Note: Items returned without prior approval will not be accepted.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5–7 business days via your original method of payment.
In some cases, we may offer a store credit instead of a direct refund (based on the item and situation).
3. Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange an item for the same product, email us at silverlinemart1@gmail.com with photographic evidence of the issue.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Downloadable or digital products
- Gift cards
- Items marked as “Final Sale”
- Customized or personalized products
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company or bank—processing time may vary.
- If you’ve done all of this and still have not received your refund, please contact us at silverlinemart1@mail.com
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 Email: silverlinemart1@mail.com
🌐 Website: https://silverlinemart.com/
